We designed an assistive tailored technology to would improve everyday's life of a person with motor impairments.
In-depth interviews and observations led us to design a device that is more compatible with her motor capabilities and facilitates her social and working life.
Primary and secondary research helped us to understand her condition, her passions and her needs.
Glow manifested a huge desire for stopping her dependence on assistants and family.
She believes technology could add more independence to her life, but she has severe limitations while interacting with different interfaces. For instance, her hands have a limited range of motion and Siri doesn't understand her voice commands. Furthermore, she highly values her social life. She wants to build meaningful relations with people who understand her. Moreover, she wants to have a real impact in other's lives.
Interviews and observations were really important to understand how she did her most relevant daily activities, such as costume design. Through observations, we learnt how she interacted with her most used devices and her assistant.
“ Machines don’t understand me. It’s a burden for me to rely on someone else for living my life.”
Interview Session with Glow
Observing Cellphone Interaction
Observing Waccom Interaction
Observing Glow-Assistants Interaction
Mapping and Ideating
For this stage, we used our research findings to map different experiences in Glow's daily life. The experience map helped to identify the points where there was an opportunity to improve Glow's experience through the use of a new technology or a new User Interface. Then we proceeded with individual and collective brainstorming sessions that led us to our project purpose – design a machine that understands Glow unlike all the others in her life –
Experience Map: Costume Design Activity
Both, the new device and its UI were part of our design project. For the device, we took into account her specific range of motion and physical support components. This also included measurements of where she preferred her phone placed and her comfort level with controls.
Trackpad's Range of Motion Measurements
Device Rapid Prototyping
For designing the User-Interactions we started by mapping all the different screens in a wire-chart. We used Adobe XD to generate the wireframes and the final mock-ups. Since Glow uses Apple Devices in her daily life, we followed Apple Human Interface Guidelines.
Device & Home Control UI Mock-up
Now that the final concept was finished. It was time to place it in a realistic scenario. For this purpose, we used storyboarding and product modeling.